TERMS & CONDITIONS (WORLDWIDE)

1. Introduction

Welcome to Sehra-e-Khaas (“we,” “our,” “us,” or “the Company”). These Terms and Conditions (“Terms,” “Terms of Service,” or “Agreement”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and Sehra-e-Khaas governing your access to and use of our website located at www.sehra-e-khaas.com (the “Website”), our mobile applications (if any), and the purchase of any products or services from us, wherever you are located in the world.

1.1 Agreement to Terms

By accessing, browsing, or using our Website or services in any manner, including but not limited to:

Visiting any page on our Website
Creating an account
Placing an order
Making a purchase
Subscribing to our newsletter
Contacting our customer support
Engaging with our content or social media

You acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy, which are incorporated herein by reference.

1.2 Rejection of Terms

If you do not agree to these Terms in their entirety, you must immediately discontinue all use of our Website and services. Continued use after being presented with these Terms constitutes acceptance.

1.3 Additional Policies

Your use of our services is also governed by:

Privacy Policy – How we collect, use, and protect your personal data
Refund & Return Policy – Conditions for returns, exchanges, and refunds
Shipping Policy – Delivery terms, timelines, and responsibilities
Cookie Policy – Use of cookies and tracking technologies

These policies are available on our Website and form part of this Agreement.

1.4 Language

These Terms are provided in English. If translated into other languages for convenience, the English version shall prevail in case of any conflict or ambiguity.

2. Business Information

2.1 Company Details

Brand Name: Sehra-e-Khaas
Legal Entity: SEHRA E KHAAS SMC PRIVATE LIMITED
Business Registration Number: 0319046
Principal Place of Business: Pakistan
Markets Served: Worldwide
Primary Contact Email: support@sehra-e-khaas.com
Website: www.sehra-e-khaas.com

2.2 Nature of Business

Sehra-e-Khaas is a premium fashion brand specializing in:

Design, manufacture, and sale of limited-edition apparel
High-quality traditional and contemporary clothing
Exclusive fashion collections for global customers
Custom and made-to-order garments (where applicable)

2.3 Worldwide Operations

We operate as an e-commerce business serving customers globally. International customers should be aware of:

Customs and import regulations in their country
Currency conversion and international transaction fees
Varying delivery times based on location
Local consumer protection laws that may apply

3. Eligibility & Acceptance of Terms

3.1 Age Requirements

By using our Website or placing an order, you represent and warrant that:

You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater. If you are under 18:

You must have explicit permission from a parent or legal guardian
Your parent/guardian must review and agree to these Terms
Your parent/guardian assumes full responsibility for your use of our services

We reserve the right to verify age and may request proof of age or parental consent at any time.

3.2 Legal Capacity

You confirm that you:

Have the legal capacity to enter into a binding contract under the laws of your jurisdiction
Are not legally prohibited from accessing or using our services
Are not subject to any sanctions or restrictions that would prevent commercial transactions
Will comply with all applicable local, national, and international laws

3.3 Account Information Accuracy

You agree that all information you provide is:

Accurate – reflecting true and current details
Complete – including all required fields and information
Up-to-date – you will update information as circumstances change
Truthful – not misleading, false, or impersonating another person

3.4 Consequences of False Information

If any information provided is false, misleading, inaccurate, or incomplete, we reserve the right to:

Refuse or cancel current and future orders
Suspend or terminate your account without notice
Withhold refunds for cancelled orders
Report fraudulent activity to appropriate authorities
Pursue legal remedies for damages incurred

3.5 Compliance with Laws

You agree to:

Comply with all applicable laws and regulations in your jurisdiction
Not use our services for any unlawful purpose
Respect intellectual property rights
Not engage in any prohibited activities (see Section 11)

4. Products & Availability

4.1 Product Information & Descriptions

We make every effort to display our products as accurately as possible. However, you acknowledge and agree that:

Visual Representation

Colors may vary due to monitor calibration, screen settings, lighting conditions, and device displays
Textures and fabrics may appear different in person than in photographs
Sizes and dimensions are approximate and may have minor variations
Product images are for illustrative purposes and may include props or styling not included with the product
Model photography is used to demonstrate fit and style; actual appearance on your body may differ

Product Descriptions

Descriptions are provided in good faith but may contain typographical errors
Fabric compositions are approximate and based on manufacturer specifications
Care instructions are general guidelines; always check garment labels
We reserve the right to correct errors in descriptions without liability

No Warranty of Accuracy

We do not guarantee that product information is error-free, complete, or current
Product specifications may change without notice
We are not liable for decisions made based on product descriptions or images

4.2 Limited Availability & Exclusivity

Limited Edition Collections

Many of our products are produced in limited quantities as part of exclusive collections. This means:

Stock is limited – items may sell out quickly and not be restocked
One-time productions – discontinued items will not be re-manufactured
First-come, first-served basis for all orders
No guarantee of availability at time of order placement

Inventory Management

We reserve the right to:

Limit purchase quantities per customer or per order
Refuse orders for any reason at our sole discretion
Discontinue any product at any time without notice
Allocate inventory based on order timing and other factors
Cancel orders if inventory is unavailable (with full refund)

Pre-Orders & Made-to-Order

For certain products:

Pre-orders may be accepted before production is complete
Production timelines are estimates and subject to change
Cancellation policies for pre-orders may differ (see specific product terms)
Made-to-order items are custom-produced and may be non-refundable

4.3 Product Variations

Due to the artisanal and handcrafted nature of some products:

Slight variations in color, embroidery, or embellishments are normal
Each piece may be unique with minor differences
These variations are not considered defects
Returns based solely on minor artisanal variations may not be accepted

5. Pricing & Currency

5.1 Display Currency

Primary display currency: USD (United States Dollars)
Alternative currencies: May be available and clearly indicated
Currency selection: You may choose your preferred currency where supported
Conversion rates: Are approximate and provided for convenience only

5.2 Pricing Terms

Price Accuracy

Prices are displayed at the time of browsing
Prices may change without prior notice
We strive for accuracy but errors may occur
The binding price is the amount shown at final checkout

Pricing Errors

We reserve the right to:

Correct pricing errors even after an order is placed
Cancel orders affected by pricing errors (with full refund)
Contact you before processing orders with suspected pricing discrepancies
Refuse to honor incorrect prices that are obviously erroneous

Examples of obvious errors:

Items listed significantly below cost
Missing decimal points (e.g., $5 instead of $500)
System glitches showing incorrect prices

5.3 What’s Included in Price

The displayed price includes:

The product cost
Standard packaging
Any mandatory local taxes (where applicable)

The displayed price does NOT include:

Shipping and handling fees (shown separately at checkout)
Customs duties and import taxes (customer’s responsibility)
Currency conversion fees charged by your bank
International transaction fees

5.4 International Customers

Currency Conversion

If paying in a currency different from your card’s currency, your bank will convert the amount
Conversion rates are set by your bank or payment processor, not by us
Conversion fees may apply and are charged by your financial institution
The final amount charged may differ slightly from the displayed price due to exchange rate fluctuations

Bank & Transaction Fees

You are responsible for:

International transaction fees charged by your bank
Foreign exchange fees
Any other fees imposed by payment intermediaries

We have no control over these fees and cannot refund them.

5.5 Taxes

Local Taxes

For some jurisdictions, applicable sales tax, VAT, or GST is calculated and collected at checkout
Tax rates are based on your shipping address
Tax calculations are estimates; final tax liability is your responsibility

Import Duties & Customs

International orders may be subject to import duties, customs fees, and taxes
These charges are NOT included in our prices or shipping fees
You are solely responsible for all import-related charges
See Section 7.5 for more details

5.6 Promotional Pricing

Discounts & Sales

Promotional prices are valid for the duration specified
Discounts cannot be combined unless explicitly stated
Promo codes are subject to terms and conditions
We reserve the right to modify or cancel promotions at any time

Price Matching

We do not offer price matching with other retailers
We do not retroactively apply discounts to previous purchases

6. Orders & Payment

6.1 Order Process

Placing an Order

When you place an order on our Website:

Add to Cart – Select items, sizes, colors, and quantities
Review Cart – Verify items, quantities, and prices
Provide Information – Enter shipping and billing details
Choose Shipping – Select delivery method and speed
Apply Discounts – Enter any promotional codes
Review Total – Confirm final amount including shipping and taxes
Make Payment – Submit payment information
Receive Confirmation – Get order confirmation via email

Order as Offer

Placing an order constitutes an offer to purchase the selected products at the displayed prices, subject to these Terms. Your order is not accepted until we confirm shipment.

6.2 Order Acceptance

When We Accept Orders

An order is accepted only when:

Payment has been successfully processed
Products are in stock and available
We have confirmed the order via shipment notification email

Right to Refuse

We may refuse or cancel orders at our sole discretion for reasons including:

Stock unavailability or inventory errors
Pricing or system errors
Suspected fraud, abuse, or unauthorized use
Incomplete or inaccurate information
Prohibited shipping destinations
Previous violations of our Terms
Unusual order patterns suggesting resale or commercial use

Order Cancellation by Us

If we cancel your order:

You will be notified via email
Full refund will be issued to your original payment method
Refund processing time: 5-10 business days
We are not liable for any consequential damages

6.3 Order Confirmation

After placing an order, you will receive:

Immediate Confirmation – Automated email acknowledging order receipt
Processing Notification – When your order is being prepared
Shipment Confirmation – When your order is shipped (includes tracking)
Delivery Confirmation – When the carrier marks the package as delivered

Important: Order confirmation email is acknowledgment only, not acceptance. Acceptance occurs upon shipment.

6.4 Payment

Payment Requirements

Full payment is required before shipment
Payment must be authorized and completed successfully
We do not ship orders on credit or with payment pending

Accepted Payment Methods

Payment methods accepted at checkout may include:

Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Stripe
Other region-specific payment methods

Available payment methods may vary by location.

Payment Processing

All payments are processed through secure third-party payment processors
We use industry-standard encryption (SSL/TLS)
We comply with PCI DSS (Payment Card Industry Data Security Standards)
We do not store complete credit card numbers on our servers
Card details are tokenized for security

Payment Authorization

By providing payment information, you:

Authorize us to charge the full order amount to your payment method
Confirm you are authorized to use the payment method
Represent that you have sufficient funds or credit available
Agree that payment information is accurate and current

Payment Failures

If payment fails:

Your order will not be processed
You will be notified via email
You may attempt payment again with a different method
Orders are not held pending payment resolution

Currency Charges

You will be charged in the currency selected at checkout
Your bank or card issuer may charge foreign transaction fees
Currency conversion is handled by your financial institution

6.5 Order Modifications

Before Shipment

To modify an order (change size, color, address, etc.):

Email support@sehra-e-khaas.com immediately
Include your order number and requested changes
Modifications are not guaranteed and depend on processing status
If already shipped, modifications are not possible

After Shipment

Orders cannot be modified once shipped
Changes to delivery address must be arranged with the courier
See our Return Policy for post-delivery options

7. Shipping & International Delivery

7.1 Shipping Scope & Destinations

Worldwide Shipping

We ship to customers worldwide from Pakistan, subject to:

Courier service availability to your location
No trade restrictions or embargoes
Compliance with international shipping regulations
Customs clearance requirements

Restricted Destinations

We cannot ship to:

Countries under international sanctions
Addresses identified as high-risk for fraud
P.O. Boxes or military addresses (depending on courier)
Regions with unreliable postal services

We reserve the right to refuse shipment to any destination.

7.2 Shipping Methods & Costs

Shipping Options

Available shipping methods vary by destination and may include:

Standard International Shipping (10-20 business days)
Express International Shipping (5-10 business days)
Premium Courier Services (3-7 business days)

Shipping Costs

Calculated at checkout based on destination, weight, and method
Displayed before final payment
Non-refundable except in cases of our error or defective products

Free Shipping Promotions

May be offered for qualifying orders
Subject to minimum order values and specific terms
Applies to standard shipping only unless stated otherwise

7.3 Processing & Delivery Times

Order Processing

Processing time: 2-5 business days before shipment
Made-to-order items: 7-14 business days or as specified
During peak seasons (holidays, sales): processing may take longer
Processing begins after payment confirmation

Delivery Estimates

Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by:

Customs clearance delays
Courier service disruptions
Weather conditions or natural disasters
Public holidays in origin or destination countries
Remote or rural delivery locations
Incomplete or incorrect address information

Typical Delivery Estimates:

Asia: 7-15 business days
Middle East: 10-20 business days
Europe: 10-20 business days
North America: 12-25 business days
Australia/New Zealand: 12-25 business days
Africa: 15-30 business days
South America: 15-30 business days

Tracking Information

Provided via email once order is shipped
Track your package through the courier’s website
Tracking updates may be delayed during transit
Contact us if tracking shows no movement for 7+ days

7.4 Shipping Address

Accuracy is Critical

You are responsible for:

Providing a complete and accurate shipping address
Including apartment/unit numbers, building names, etc.
Ensuring someone can receive the package at the address
Updating us immediately if address information changes

Address Errors

If a package is returned or lost due to an incorrect address you provided:

You may be charged return shipping fees
Reshipping fees will apply
Refunds may be reduced by shipping costs
We are not liable for packages delivered to an incorrect address you provided

Address Changes

Contact us immediately if you need to change the shipping address
Changes are only possible before the order ships
After shipment, contact the courier directly to redirect the package

7.5 Customs, Duties & Import Taxes

International Customers’ Responsibility

Important: All international orders may be subject to:

Customs duties – Taxes levied by your country on imported goods
Import taxes – VAT, GST, or other consumption taxes
Customs clearance fees – Administrative fees charged by customs authorities
Brokerage fees – Fees charged by courier for customs processing

These charges are NOT included in your order total or shipping fees.

Your Obligations

As the importer of record, you are responsible for:

Paying all customs duties, taxes, and fees
Providing any required documentation to customs
Complying with your country’s import regulations
Understanding your country’s duty and tax structure

Customs Delays

Customs clearance can take 1-10 business days or longer
Delays are beyond our control
We cannot expedite customs processing
Packages may be held pending payment of duties/taxes

Refused Packages

If you refuse a package or fail to pay customs charges:

The package will be returned to us at your expense
Refunds will be issued minus all shipping costs and any fees incurred
Original shipping fees are non-refundable
You may be charged return shipping and restocking fees

Customs Documentation

We accurately declare the value and contents of all packages
We cannot mark items as “gifts” to avoid duties
We cannot undervalue items for customs purposes
Fraudulent customs declarations are illegal and will not be accommodated

7.6 Lost, Stolen, or Damaged Packages

During Transit

If your package is lost or damaged during shipping:

Contact us within 48 hours of expected delivery date
We will investigate with the courier
Claims typically take 7-14 business days to process
Resolution may include replacement or refund

After Delivery

Once a package is marked “delivered” by the courier:

Responsibility transfers to you
We are not liable for lost or stolen packages after delivery
Check with neighbors, building management, or household members
Contact the courier to verify delivery location
File a police report if you suspect theft
We cannot issue refunds or replacements for packages delivered to the correct address

Damaged Upon Receipt

If your package arrives damaged:

Do not discard packaging materials
Take photos of the damage (box and contents)
Contact us within 48 hours at support@sehra-e-khaas.com
We will arrange replacement or refund as appropriate

Signature Requirements

Some shipments may require a signature upon delivery
If you’re unavailable, the courier will leave a notice with instructions
Packages may be held at a courier facility for pickup
Unclaimed packages may be returned to us (reshipping fees apply)

8. Returns, Exchanges & Refunds

Our Return & Refund Policy is incorporated into these Terms and can be found at [link to Return Policy].

8.1 Return Policy Overview

Returns are accepted under specific conditions detailed in our full Return Policy. Key principles include:

Return Eligibility

Returns must be requested within 14-30 days of delivery (depending on location and local laws)
Items must be unworn, unwashed, and in original condition
Original tags, labels, and packaging must be intact
Proof of purchase (order number) required

Non-Returnable Items

The following are typically final sale:

Limited-edition items (unless defective or required by law)
Sale or clearance items (unless defective)
Custom or made-to-order items
Undergarments, swimwear, or intimate apparel (for hygiene reasons)
Items damaged due to customer misuse

8.2 Return Process

Contact us at support@sehra-e-khaas.com within the return window
Provide order number, reason for return, and photos if applicable
Receive authorization – we’ll issue a Return Authorization (RA) number
Ship the item back to our return address (provided in authorization)
Tracking – use a tracked shipping method and retain proof of postage
Inspection – we inspect returned items upon receipt
Refund – processed if item meets return conditions

8.3 Return Shipping

Customer Responsibility

You are responsible for return shipping costs unless:
- The item is defective or damaged upon arrival
- We sent the wrong item
- Required by local consumer protection laws

Return Shipping Recommendations

Use a tracked and insured shipping method
Retain proof of postage and tracking number
Pack items securely to prevent damage in transit
We are not responsible for items lost or damaged during return shipping

8.4 Refunds

Refund Method

Refunds are issued to the original payment method
Credit card refunds: 5-10 business days after processing
PayPal refunds: 3-5 business days after processing
Refunds cannot be issued to a different payment method

Refund Amount

Full refunds include:

Product cost
Original shipping fees (only if item is defective or our error)

Partial refunds may apply if:

Item is not in original condition
Tags or packaging are missing (at our discretion)

Non-refundable:

Original shipping fees (unless item is defective or our error)
Return shipping costs (unless item is defective or our error)
Gift wrapping or special services
Currency conversion or bank fees

Processing Time

Inspection: 3-5 business days after we receive the return
Refund processing: 5-10 business days after approval
Bank processing: Additional 5-10 business days depending on your financial institution

8.5 Exchanges

We generally do not offer direct exchanges
To exchange an item: return for refund and place a new order
This ensures you receive your preferred item immediately (subject to availability)
Exception: Defective items may be exchanged directly (contact us)

8.6 Defective or Damaged Items

If you receive a defective or damaged item:

Contact us within 48 hours of delivery
Provide photos of the defect or damage
We will arrange for:
- Free return shipping (prepaid label)
- Full refund or replacement (your choice)
- Expedited replacement shipping (where possible)

9. Order Cancellations

9.1 Cancellation by Customer

Before Shipment

You may request order cancellation within 24 hours of placing your order, provided:

The order has not yet been processed or shipped
You contact us immediately at support@sehra-e-khaas.com
You provide your order number

To request cancellation:

Email: support@sehra-e-khaas.com
Subject: “Order Cancellation Request – [Order Number]”
Include: Full name, order number, and reason for cancellation

Response time: We will confirm cancellation within 24 hours if eligible.

After Shipment

Once an order has shipped, cancellation is not possible
You may refuse delivery or return the item per our Return Policy
Return shipping costs will be your responsibility

Made-to-Order Items

Custom or made-to-order items cannot be cancelled once production begins
Production typically begins within 24-48 hours of order placement
Specific cancellation terms are provided at the time of purchase

9.2 Cancellation by Sehra-e-Khaas

We reserve the right to cancel orders for reasons including:

Stock unavailability or inventory discrepancies
Pricing or technical errors
Suspected fraudulent activity
Incomplete or inaccurate customer information
Inability to verify payment information
Violation of these Terms
Force majeure events (see Section 18)

Notification & Refund

If we cancel your order:

You will be notified via email within 24-48 hours
Full refund will be processed to your original payment method
Refund timeline: 5-10 business days
We are not liable for any consequential damages resulting from cancellation

9.3 Refund for Cancelled Orders

Cancellations result in full refund of order amount
Processing time: 5-10 business days
Refunds issued to original payment method only
Currency conversion fees are non-refundable

10. User Accounts

10.1 Account Creation

When you create an account, you agree to:

Provide accurate, current, and complete information
Maintain and update your information as needed
Keep your account credentials confidential
Be responsible for all activity under your account
Not share your account with others
Not create multiple accounts
Not impersonate others

10.2 Account Security

Your Responsibilities

You are solely responsible for:

Password security – choose a strong, unique password
Safeguarding credentials – do not share with anyone
Monitoring activity – review account activity regularly
Unauthorized access – notify us immediately if you suspect compromise

Security Recommendations

Use a strong password (8+ characters, letters, numbers, symbols)
Do not reuse passwords from other websites
Enable two-factor authentication if available
Log out after using shared or public computers
Never respond to phishing emails requesting your password

10.3 Unauthorized Access

If you suspect unauthorized access to your account:

Change your password immediately
Contact us at support@sehra-e-khaas.com
Subject: “Security Alert – Unauthorized Access”
Provide details: Suspicious activity, unfamiliar orders, etc.

We will investigate and take appropriate action, which may include:

Temporarily suspending the account
Requiring password reset
Reversing unauthorized transactions (if applicable)

10.4 Account Termination

Termination by You

You may close your account at any time by:

Contacting support@sehra-e-khaas.com
Requesting account deletion
Providing verification of identity

Upon account closure:

Access to your account will be terminated
Order history may be retained for legal/tax purposes
Personal data will be handled per our Privacy Policy
Outstanding orders will be fulfilled or refunded

Termination by Us

We may suspend or terminate your account at our sole discretion for:

Violation of these Terms
Fraudulent activity or abuse
Providing false information
Chargebacks or payment disputes
Prohibited activities (see Section 11)
Inactivity for extended periods (with notice)

Consequences of termination:

Immediate loss of account access
Forfeiture of account benefits, credits, or rewards
No refund for pending or completed orders (unless legally required)
Potential legal action for Terms violations

10.5 Account Data

You may access, update, or export your account data
See our Privacy Policy for data rights and procedures
Account data is subject to our data retention policies
Deletion requests are handled per applicable privacy laws (GDPR, CCPA, etc.)

11. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

11.1 Unlawful Use

Using the Website for any illegal purpose or in violation of any local, national, or international law
Violating regulations concerning export, import, or trade
Engaging in money laundering, fraud, or other financial crimes

11.2 Unauthorized Access

Attempting to gain unauthorized access to our systems, servers, or networks
Bypassing security measures or authentication systems
Accessing accounts or data belonging to other users
Reverse engineering, decompiling, or disassembling our software
Probing or scanning for vulnerabilities

11.3 Fraud & Abuse

Providing false, misleading, or fraudulent information
Using stolen credit cards or payment information
Engaging in friendly fraud (requesting chargebacks for received items)
Exploiting pricing errors or system glitches
Creating multiple accounts to abuse promotions

11.4 Automated Systems

Using bots, spiders, scrapers, or other automated tools to access the Website
Harvesting user data or content without permission
Automated purchasing or inventory checking
DDoS attacks or overwhelming our systems with requests

11.5 Harmful Code

Uploading or transmitting viruses, malware, trojan horses, or any other malicious code
Introducing anything that could damage, disrupt, or impair the Website
Attempting to corrupt data or interfere with operations

11.6 Intellectual Property Infringement

Copying, reproducing, or distributing our content without permission
Using our trademarks, logos, or brand elements without authorization
Creating derivative works based on our designs
Violating copyrights, trademarks, or other intellectual property rights

11.7 Resale & Commercial Use

Reselling our products for commercial purposes without authorization
Purchasing items in bulk for resale
Using our products in commercial productions without permission
Misrepresenting the source or nature of our products

11.8 Abusive Behavior

Harassing, threatening, or abusing our staff or other customers
Using offensive, defamatory, or discriminatory language
Submitting false or malicious reviews
Spamming or sending unsolicited communications

11.9 Consequences of Violations

Engaging in prohibited activities may result in:

Immediate account suspension or termination
Cancellation of current and future orders
No refunds for terminated accounts or cancelled orders
Reporting to law enforcement authorities
Legal action to recover damages
Permanent ban from using our services

We reserve the right to fully cooperate with law enforcement in investigating prohibited activities.

12. Intellectual Property

12.1 Ownership

All content on this Website, including but not limited to:

Designs and patterns – clothing designs, prints, embroidery, embellishments
Logos and trademarks – “Sehra-e-Khaas” brand name and logo
Text and copy – product descriptions, blog posts, marketing materials
Images and photography – product photos, lookbooks, lifestyle images
Videos and multimedia – promotional videos, tutorials
Graphics and illustrations – icons, buttons, layouts
Software and code – website functionality, applications
Trade dress – overall look and feel of the Website

is the exclusive property of Sehra-e-Khaas and is protected by:

Copyright laws
Trademark laws
Trade dress protections
International intellectual property treaties

12.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Website for personal, non-commercial purposes
View and download product information for your own reference
Print one copy of content for personal use

This license does NOT permit you to:

Reproduce, distribute, or create derivative works
Use content for commercial purposes
Modify or alter our intellectual property
Remove copyright or trademark notices

12.3 Restrictions

Unauthorized use, reproduction, or distribution is strictly prohibited and may result in:

Immediate termination of your access
Legal action for copyright or trademark infringement
Claims for monetary damages
Injunctive relief to prevent further infringement

12.4 Trademarks

“Sehra-e-Khaas” and our logo are registered trademarks (or pending registration). Use of our trademarks without written permission is prohibited.

Unauthorized use includes:

Using our name or logo in connection with other products
Creating confusion about affiliation or endorsement
Using our marks in domain names or social media handles
Implying partnership or sponsorship

12.5 User-Generated Content

If you submit content to us (reviews, photos, testimonials):

You grant us a worldwide, royalty-free, perpetual license to use, reproduce, and display your content
You represent that you own or have rights to the content
You waive moral rights to the extent permitted by law
We may use your content for marketing without additional compensation
You agree your content does not violate third-party rights

12.6 Copyright Infringement Claims

If you believe your intellectual property has been infringed:

Contact us at support@sehra-e-khaas.com
Provide detailed information about the alleged infringement
Include proof of ownership
We will investigate and take appropriate action

13. Privacy & Data Protection

13.1 Privacy Policy

Your use of our Website is governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

13.2 Data Collection

We collect personal information including:

Contact information (name, email, phone, address)
Payment information (processed securely by third parties)
Order history and preferences
Website usage data (cookies, analytics)

13.3 Data Use

We use your data to:

Process and fulfill orders
Communicate with you about orders and updates
Improve our products and services
Send marketing communications (with your consent)
Comply with legal obligations

13.4 Your Rights

Depending on your location, you have rights under GDPR, CCPA, or other privacy laws including:

Right to access your data
Right to correct inaccurate data
Right to delete your data
Right to opt-out of marketing
Right to data portability

See our Privacy Policy for full details on exercising your rights.

13.5 Cookies

We use cookies and similar tracking technologies for:

Website functionality
Analytics and performance monitoring
Personalized advertising

You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

14. Disclaimer of Warranties

14.1 “As Is” and “As Available” Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

14.2 No Warranties

We specifically disclaim all warranties, including but not limited to:

Implied Warranties

Merchantability – fitness for general use or sale
Fitness for a particular purpose – suitability for your specific needs
Non-infringement – freedom from third-party claims
Title – ownership rights
Quiet enjoyment – uninterrupted use

Accuracy & Reliability

Accuracy, completeness, or reliability of content
Error-free or uninterrupted operation of the Website
Availability of products or services at all times
Compatibility with your devices or systems

Quality

That products will meet your expectations
That products are free from defects (except as covered by applicable warranty laws)
That colors, sizes, or descriptions are perfectly accurate

14.3 No Guarantees

We do not guarantee or warrant that:

The Website will be available 24/7 without interruption
Defects or errors will be corrected immediately
The Website is free from viruses or harmful components
Information provided is always current or complete
Third-party services (payment processors, shipping) will perform as expected

14.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties. In such cases:

The above exclusions may not apply to you
You may have additional rights under local consumer protection laws
Mandatory statutory warranties cannot be disclaimed
Our liability is limited to the extent permitted by law

14.5 Product Quality

While we strive for the highest quality:

Minor variations in handcrafted items are normal
Colors may vary due to screen settings
Fabric characteristics may differ slightly from descriptions
We cannot guarantee perfect uniformity in artisanal products

15. Limitation of Liability

15.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SEHRA-E-KHAAS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY:

Indirect Damages

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data or information
Loss of goodwill or reputation
Costs of procurement of substitute goods or services

Examples of Excluded Damages

Inability to use the Website or products
Unauthorized access to your account
Delays or errors in transmission
Computer viruses or system failures
Reliance on information provided on the Website

15.2 Limitation of Total Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM.

If you have not made a purchase, our total liability shall not exceed USD $100.

15.3 Basis of the Bargain

You acknowledge and agree that:

These limitations of liability reflect a reasonable allocation of risk
The pricing of our products and services is based on these limitations
We would not be able to provide products at current prices without these limitations
These limitations apply even if we have been advised of the possibility of such damages

15.4 Jurisdictional Variations

Some jurisdictions do not allow limitation of liability for certain damages. In such cases:

The above limitations may not fully apply to you
Our liability is limited to the extent permitted by law
You may have additional rights under mandatory consumer protection laws
Nothing in these Terms excludes liability for death or personal injury caused by negligence

15.5 No Liability for Third Parties

We are not liable for:

Actions or omissions of third-party service providers (payment processors, shipping carriers)
Content or practices of third-party websites linked from our Website
Customs delays, duties, or import issues
Loss or damage during shipping (unless covered by insurance)
Your failure to comply with import regulations

16. Indemnification

16.1 Your Agreement to Indemnify

You agree to indemnify, defend, and hold harmless Sehra-e-Khaas, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all:

Claims – legal demands or assertions
Liabilities – legal obligations or debts
Damages – monetary compensation for losses
Losses – financial or other harm
Costs and Expenses – including reasonable attorneys’ fees

arising from or related to:

16.2 Indemnifiable Actions

Your Use of Services

Your access to or use of our Website or services
Your violation of these Terms
Your violation of any law or regulation
Your violation of any third-party rights

Content You Provide

Any content you submit, post, or transmit
Infringement of intellectual property rights
Defamatory or harmful statements
Privacy violations

Misuse & Prohibited Activities

Fraudulent activity or misrepresentation
Unauthorized access or hacking attempts
Resale of products without authorization
Abuse of promotional codes or discounts

Third-Party Claims

Claims by other users or third parties resulting from your actions
Disputes with other parties related to your use of our services

16.3 Defense of Claims

If we face a claim that you must indemnify us for:

We will notify you of the claim
You will assume control of the defense (with counsel we approve)
We may participate in the defense at our own expense
You will not settle without our written consent
You will cooperate fully in the defense

16.4 Survival

This indemnification obligation survives termination of these Terms and your use of our services.

17. Governing Law & Jurisdiction

17.1 Applicable Law

These Terms and Conditions, and all matters relating to your access to or use of the Website and our services, shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.

17.2 Jurisdiction & Venue

Any disputes, claims, or controversies arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Pakistan.

By using our services, you consent to the jurisdiction and venue of these courts.

17.3 Consumer Protection Laws

Important: Nothing in these Terms limits your rights under mandatory consumer protection laws in your jurisdiction, including:

European Union / UK

Consumer Rights Act 2015 (UK)
EU Consumer Rights Directive
Distance selling regulations
Rights to return goods within 14 days

United States

State consumer protection laws
FTC regulations
California Consumer Privacy Act (CCPA)

Australia

Australian Consumer Law
Consumer guarantees

Other Jurisdictions

Local consumer protection regulations
Mandatory statutory rights
Unfair contract terms legislation

If local laws provide greater protection, those laws apply in addition to these Terms.

17.4 Exceptions to Jurisdiction

Residents of certain jurisdictions may have the right to:

Bring claims in their local courts
Apply their local consumer protection laws
Have disputes resolved under local regulations

These rights are not waived by these Terms.

17.5 International Transactions

For international customers:

These Terms apply to all worldwide transactions
Local laws may provide additional rights
Import/export laws of both countries may apply
Currency, customs, and tax regulations apply

18. Force Majeure

18.1 Definition

“Force Majeure Event” means any event or circumstance beyond our reasonable control that prevents or delays us from performing our obligations under these Terms.

18.2 Examples of Force Majeure

Force Majeure Events include, but are not limited to:

Natural Disasters

Earthquakes, floods, fires, storms, hurricanes, typhoons
Extreme weather conditions
Epidemics, pandemics, or public health emergencies

Government Actions

Acts of war, terrorism, or civil unrest
Government orders, regulations, or restrictions
Embargoes, sanctions, or trade restrictions
Strikes, lockouts, or labor disputes

Infrastructure Failures

Failure of telecommunications or internet services
Power outages or energy shortages
Transportation disruptions or port closures

Third-Party Failures

Failure of suppliers, manufacturers, or subcontractors
Courier or shipping carrier disruptions
Payment processor outages
Raw material shortages

18.3 Effect of Force Majeure

During a Force Majeure Event:

Our obligations under these Terms are suspended to the extent affected
We are not liable for failure or delay in performance
Delivery timelines and deadlines are extended by the duration of the event
We will use reasonable efforts to minimize impact and resume normal operations

18.4 Notification

If a Force Majeure Event occurs:

We will notify affected customers as soon as reasonably practicable
We will provide information about expected delays
We will offer options including order cancellation with full refund

18.5 Extended Force Majeure

If a Force Majeure Event continues for more than 30 days, either party may terminate the affected order or agreement without liability, and we will provide a full refund for undelivered orders.

19. Changes to These Terms

19.1 Right to Modify

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion to reflect:

Changes in our business practices or operations
New legal or regulatory requirements
Technological advancements
Industry best practices
Customer feedback or security concerns

19.2 Notification of Changes

Material Changes

For significant changes that affect your rights or obligations:

We will provide at least 30 days’ notice before changes take effect
Notice will be sent via email to your registered address
A prominent notice will be displayed on our Website
The “Last Updated” date will be revised

Non-Material Changes

For minor changes (clarifications, formatting, corrections):

Changes take effect immediately upon posting
The “Last Updated” date will be updated
No additional notification will be sent

19.3 Review Responsibility

It is your responsibility to:

Review these Terms periodically
Check for updates before making purchases
Understand the current Terms that apply to you

19.4 Acceptance of Changes

Continued use of our Website or services after changes take effect constitutes acceptance of the revised Terms.

If you do not agree with the changes:

Discontinue use of our Website and services immediately
Contact us to close your account
Complete any pending transactions under the previous Terms (at our discretion)

19.5 Version History

We maintain a version history of these Terms. To request previous versions, contact support@sehra-e-khaas.com.

20. Severability

20.1 Invalid Provisions

If any provision of these Terms is found by a court of competent jurisdiction to be:

Invalid
Illegal
Unenforceable
Contrary to applicable law

Then that specific provision shall be:

Modified to the minimum extent necessary to make it valid and enforceable, or
Severed from these Terms if modification is not possible

20.2 Remaining Terms

All other provisions of these Terms shall:

Remain in full force and effect
Continue to be valid and enforceable
Be interpreted to preserve the intent of the invalid provision to the greatest extent possible

20.3 No Waiver

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

21. Entire Agreement

21.1 Complete Understanding

These Terms and Conditions, together with:

Our Privacy Policy
Our Refund & Return Policy
Our Shipping Policy
Our Cookie Policy
Any other policies referenced herein

constitute the entire agreement between you and Sehra-e-Khaas concerning your use of our Website and services.

21.2 Supersedes Prior Agreements

These Terms supersede and replace:

All prior agreements, understandings, or arrangements
Oral or written communications
Previous versions of Terms and Conditions
Any conflicting terms presented elsewhere

21.3 No Other Representations

You acknowledge that:

You have not relied on any statement, representation, or warranty not explicitly stated in these Terms
No employee or representative has authority to modify these Terms unless in writing and signed by an authorized officer

21.4 Amendments

These Terms may only be amended:

In writing by Sehra-e-Khaas as described in Section 19
With proper notice to users
Amendments are binding upon acceptance through continued use

22. Waiver

22.1 No Waiver by Inaction

Our failure to enforce any provision of these Terms, or to exercise any right or remedy, shall not constitute a waiver of:

That provision, right, or remedy
Any other provision, right, or remedy
Future enforcement of the same provision

22.2 Explicit Waiver Required

A waiver is valid only if:

Made in writing
Signed by an authorized representative of Sehra-e-Khaas
Explicitly states what is being waived

22.3 Limited Scope

Any waiver granted:

Applies only to the specific instance
Does not waive future breaches or violations
Does not establish a pattern or practice

23. Assignment

23.1 Assignment by You

You may not assign, transfer, or delegate:

These Terms
Your rights or obligations hereunder
Your account

Without our prior written consent. Any attempted assignment without consent is void.

23.2 Assignment by Us

We may freely assign, transfer, or delegate these Terms and our rights and obligations:

To any affiliate or subsidiary
In connection with a merger, acquisition, or sale of assets
To any successor entity

You will be notified of any such assignment.

24. Relationship of Parties

24.1 Independent Contractors

You and Sehra-e-Khaas are independent contractors. These Terms do not create:

A partnership
Joint venture
Employment relationship
Agency relationship
Franchise relationship

24.2 No Authority

Neither party has authority to:

Bind the other party
Make commitments on behalf of the other
Act as agent or representative of the other

25. Survival

25.1 Provisions That Survive Termination

The following provisions survive termination or expiration of these Terms:

Intellectual Property (Section 12)
Privacy & Data Protection (Section 13)
Disclaimer of Warranties (Section 14)
Limitation of Liability (Section 15)
Indemnification (Section 16)
Governing Law (Section 17)
Dispute Resolution (Section 26, if applicable)
Any other provisions that by their nature should survive

25.2 Effect of Survival

Survived provisions remain in effect and enforceable even after:

Account termination
Cessation of Website use
Completion or cancellation of orders

26. Dispute Resolution (Optional Arbitration)

26.1 Informal Resolution

Before initiating any formal dispute resolution, we encourage you to contact us directly:

Email: support@sehra-e-khaas.com
Subject: “Dispute Resolution Request”
Describe the issue and desired resolution

We will work in good faith to resolve disputes amicably within 30 days.

26.2 Mediation

If informal resolution fails, parties agree to attempt mediation before litigation.

26.3 Arbitration (Where Applicable)

For certain jurisdictions or claims, arbitration may be required or optional:

Conducted under rules of [specify arbitration body]
Location: Pakistan or mutually agreed location
Language: English
Each party bears their own costs unless otherwise awarded

Important: Some jurisdictions prohibit mandatory arbitration for consumer disputes. This provision applies only where legally permitted.

26.4 Class Action Waiver

To the extent permitted by law, you agree that:

Disputes will be resolved on an individual basis
You waive the right to participate in class action lawsuits
You waive the right to act as a class representative

Note: This waiver does not apply where prohibited by law.

26.5 Exceptions to Arbitration

The following may be brought in court without arbitration:

Small claims court matters (within jurisdictional limits)
Injunctive relief for intellectual property infringement
Claims where arbitration is prohibited by law

27. Contact Us

We are here to help! For any questions, concerns, or assistance regarding these Terms or our services:

27.1 Primary Contact

Email: support@sehra-e-khaas.com
Subject Lines:

General inquiries: “Terms & Conditions Question”
Order issues: “Order Support – [Order Number]”
Legal matters: “Legal Department – Terms”

Response Time: We aim to respond within 24-48 business hours.

27.2 Business Information

Company Name: Sehra-e-Khaas
Website: www.sehra-e-khaas.com
Business Address: [Add physical address]
Registration Number: [Add if applicable]

27.3 Customer Support Hours

Email Support: 24/7 (responses during business hours)
Business Hours: [Add your business hours and timezone]

27.4 Escalation

If you are not satisfied with our initial response:

Request escalation to a supervisor
Allow 3-5 business days for escalated review
We are committed to fair and timely resolution

27.5 Feedback

We welcome your feedback on these Terms and our services:

Suggestions for improvement
Clarification requests
Concerns about specific provisions

Your input helps us serve you better.

28. Acknowledgment & Acceptance

28.1 Your Acknowledgment

By using our Website, creating an account, or making a purchase, you acknowledge that you have:

✅ Read these Terms and Conditions in their entirety
✅ Understood your rights and obligations
✅ Agreed to be legally bound by these Terms
✅ Reviewed our Privacy Policy, Return Policy, and other referenced policies
✅ Confirmed you meet the eligibility requirements (age, legal capacity)
✅ Accepted that these Terms may be updated from time to time

28.2 Legal Agreement

These Terms constitute a legally binding contract between you and Sehra-e-Khaas. Your use of our services signifies your acceptance and agreement to comply with all terms herein.

28.3 If You Do Not Agree

If you do not agree with any part of these Terms:

Do not use our Website or services
Do not create an account or make purchases
Contact us with specific concerns or questions
Exercise your rights under applicable consumer protection laws

Summary of Key Terms

For your convenience, here’s a quick reference to important terms:

📦 Orders: Confirmed when shipped; subject to availability
💳 Payment: Full payment required before shipment
🚚 Shipping: Worldwide from Pakistan; delivery times are estimates
🔄 Returns: Accepted within specified timeframe; conditions apply
❌ Cancellations: Within 24 hours if not yet shipped
🔐 Account: Your responsibility to maintain security
⚖️ Liability: Limited to amount paid for product
🌍 Governing Law: Laws of Pakistan (subject to local consumer rights)
📧 Contact: support@sehra-e-khaas.com

Note: This summary is for convenience only. The full Terms above contain complete details.

Thank you for choosing Sehra-e-Khaas. We appreciate your business and are committed to providing you with exceptional products and service.

Document End
Terms & Conditions Version 1.0
Effective Date: January 17, 2026
Last Updated: January 17, 2026